Refund policy

We have a 3-day refund policy for consulting bookings, unfortunately since the digital products are not physical copies once your product is distributed to you the sale is final.

To be eligible for a refund policy for consulting booking, you should state the reason for residing the offer. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alexiajames@outlook.com. If your return is accepted, we’ll send you a return email with instructions. 

You can always contact us for any return questions at alexiajames@outlook.com.

Exceptions / non-returnable items
The digital products cannot be returned as once the product is released to you, you confirm having access to the information shared. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

As each digital product has a different price point we will not be accepting exchanges at this time.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.